When I checked into my room at the Park Hyatt Tokyo for the first time, in 2006, I got to sample Aesop skin and haircare products and have been using them ever since. I took the products home and continued to use the 50ml containers for a number of years, refilling them over and over when travelling.

The Four Seasons hotel group claims to have been the first to introduce complimentary in-room shampoo and other toiletries, inventing the hotel amenity as we know it today. The alternative – travelling with carry-on liquids – is challenging, but about the only thing I will use from a hotel’s amenities now is a bar of soap or a refillable dispenser. Everything else is packaged in plastic and often disposed of partially used and replaced daily by housekeeping.

Once welcomed as a perk for clients, the provision of amenities is now a bit of a headache for the hospitality sector. Hotels want to offer products that fit with their brand positioning. Recycled plastic is considered lacking in premium feel and glass is a health and safety risk, so something like PET (polyethylene terephthalate, a plastic widely used for packaging) is the easy option. It can be recycled, yes, but where reliable recycling infrastructure does not exist (think about the challenges in the Seychelles or the Philippines), the chances of that happening are slight. In fact, only a quarter of the 8.3 billion tonnes of virgin plastic produced since the 1950s has been recycled, leaving 6.3 billion tonnes discarded as waste.

Most Aman properties provide amenities in ceramic containers that are cleaned and refilled and feel right on brand. My regular hotel in Paris, the India Mahdavi-designed Thoumieux, at least uses 500ml bottles by Aesop that are only replaced when empty. But many luxury hotels seem to feel that refillable vessels are contrary to good service – guests are fussy about cleanliness. I would take that as a design challenge.

ADA International, a leading maker of hotel amenities, produces for 22 brands, Hermès and Bulgari among them. It can fill around 63 million plastic bottles and dispensers a year (84 per cent made from PET). Consider that in Dubai alone 11.58 million tourists accounted for 21.89 million room nights in the first three quarters of 2018, and you see the problem is off the scale.

While hotels and their suppliers struggle to find a solution, they keep buying plastic. Clients need to take over. We need to reject these products, leave them unopened or, better still, take them down to the general manager and say we won’t use them until they can offer something better.



Hotel room no-nos Hotels should remove plastic-wrapped sewing kits and make a proper sewing box available on request, with a larger selection of buttons and threads.

Replace the plastic-stemmed cotton buds with ones with paper stems and put a few in a ceramic or wooden holder. They don’t need to be sealed in plastic.

Yes, occasionally, clients need a toothbrush, but it does not have to be in plastic, and toothpaste can also come in recyclable metal tubes instead of plastic.

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